Why do I need a Preventative Maintenance Plan?

As business becomes more reliant on information technology and the internet, there becomes a need to ensure that not only are systems operational but that they are effective in providing a genuine support to the true goals of the business. For most businesses, their IT infrastructure is not the key to success but rather a tool with which to optimise the performance of aspects of the business process.

 Outages/failures of IT systems can be expensive to a business due to their flow on effect to other operations. As the level of dependency on technology varies greatly from business to business, each business case needs to be assessed independently with regard to their individual and specific needs from a support and maintenance perspective as well as for their technology planning and strategy.

 One thing is for certain … when it comes to the potential loss of productivity due to systems failures, prevention is better than cure … Prior planning, monitoring and regular servicing/maintenance provides for greater stability and superior performance.

 Ambient iT recommends that your business enter into an ongoing preventative maintenance agreement to help reduce technical issues affecting your operation and ensure the ongoing performance of your IT infrastructure.

 Don’t leave it to chance … Make sure your systems will continue to do their best for you !

 Preventative Maintenance Tasks

Tasks performed as part of a Preventative Maintenance Plan are aimed at early diagnosis of potential failures, performance issues and security risks. Early detection enables pro-active rectification before issues cause interruption and cost to your business. As each organisation differs in their infrastructure, processes and level of dependency on their systems, Ambient iT develops site specific agreements based upon the needs of each client.

 The following information provides some general guidelines for the types of activities that may occur in your organisation:

 

Servers

  • Server and service availability monitoring
  • Apply service packs and security patches
  • Check RAID array / hard drive management systems
  • Check system, application, security and other event logs
  • Check available hard disk space
  • Check backups / Perform Test Recoveries
  • Email and file archiving
  • Check file systems and applications security

Email and Internet

  • Check administrator mail box and address any issues
  • Check Postmaster Mailbox & forward undeliverable emails
  • Tick Check mail queues and queuing times for bottlenecks
  • Check fax server queues
  • Check remote access service and connection times
  • Check Internet connections and connected times
  • Check Internet data downloads (by user if applicable)
  • Check and test Internet access restrictions
  • Check email policy, usage and quarantine settings
  • Delete temporary internet files on server & workstations
  • Check SPAM protection, grey lists, quarantines

Users and Groups

  • Maintain user profiles and user permission groups
  • Manage mail boxes, email aliases, and distribution groups
  • Check drive mapping and file storage

General

  • Health checks for all equipment types
  • Incident reporting for all equipment types
  • Asset management / warranty details / record keeping

Uninterruptible Power Supply (UPS)

  • Check Free Hard disk space / Delete temporary files
  • Tick Delete temporary files
  • Tick Check Virus Protection status
  • Tick Run a virus scans of hard drives
  • Check for program updates / patches
  • Tick Check Hard Disk Drive for Errors
  • Defragment Hard Drive(s)
  • Other Activities as Required

Network

  • Check firewall / router up-time and access logs
  • Check Switches for high utilization & data collisions
  • Check load balancing
  • Check DNS resolution
  • Check WINS server database consistency & name resolution
  • Check DHCP database consistency
  • Monitor DSL outage advice
  • Check / Change wireless access security / passwords

Security and Virus Protection

  • Check / Update Virus definitions & security alerts
  • Check Virus logs and quarantines
  • Check firewall log files
  • Check firewall software / hardware configuration
  • Check for Internet browser and program security updates

Uninterruptible Power Supply (UPS)

  • Test UPS, check configuration and uptime / shutdown timings
  • Check battery life and condition
  • Check power fault detection